What's the minimum amount I can apply for? How can I know whether my application for HSBC PremierMastercardCredit Card is successful? As of 30 July 2021, you can use only one device for your Mobile Secure Key. If you change your contact details, you'll need to let HSBC know as soon as possible by giving them a call on Premier+44 1534 616 313,Advance+44 1534 616 212. For example: Credit cards under your name: Card 1: HSBC Visa Signature primary card 50 RC Card 2: HSBC Visa Signature primary PLC 20 RC Additional cards issued by you: Card 3: HSBC Visa Signature additional card 15 RC Card 4: HSBC Visa Signature additional PLC 10 RC Total RC available for your use: 95 RC. Who do I contact? With the above, you can proceed to add a card to Google Pay app to enjoy simple and secure way to pay. No, you can't. I forgot my application reference number, can I still upload the document? For example, you can redeem exclusive rewards gift items or offset your spending to enjoy instant savings at a range of merchants. Internet Explorer: The URL address bar will turn green with the company and certificate issuer names displayed. Listening to what you have to say about services matters to us. We will immediately block your credit card to ensure it is no longer valid and send you an email/letter notification. If you don't recognise the transaction, reply "N" or "No" and the transaction will be declined. You might also consider removing all your data (including Samsung Pays payment information) by factory reset or using Samsungs Find My Mobile service to Lock Samsung Pay (remotely disable). How do I cancel a recurring credit card payment? Scan your HSBC credit card information, or enter the details manually. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. How do I generate the transaction verification code? If you are not holder of HK Permanent ID Card, please also provide copy of passport and employment contract with a contract period of at least 12 months from the date of submitting the application. Enter the 6-digit security code shown to continue with the transaction in online banking, In your HSBC Malaysia Mobile Banking app, select 'generate security code' option at the bottom, and then 're-authentication code', Enter the 6-digit security code to log on to online banking and change your personal information or online banking limit, Log on to theHSBC Malaysia Mobile Banking app, Go to 'Profile' and select 'Manage devices', Log on toHSBC Malaysia Mobile Banking app. This indicates the successful verification of the site's identity. If you require a card reader device, please give us a call. Open the SecureMail Verification email and Activate Account Open the verification email and click the link within to activate your SecureMail account. For more details please read our Cookie Policy. Visa:https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2 MasterCard: https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html UnionPay:https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/. Transaction verification code. Read message You can also use fingerprint or facial recognition, if your device has these features. 5. 2. To enable the Android Device Manager, the bank suggest you to take these steps in advance: 1) Sign in to your Google account on your device in order to use the Android Device Manager, 2) Turn on the location access under Settings > Location, 3) Under Settings > Security > Android Device Manager, move the switches next to 'Remotely locate this device' and 'Allow remote lock and factory reset' to the 'On' position, *Different device might have different setting menu. For security purposes, we may ask you to enter a verification code to confirm your identity. Can I opt out of using the Verification Code for Online Transaction service? Can I use my local / mainland China / overseas number for the Verification Code for Online Transaction service? What are the types of statements and transactions that I can choose to pay with RC displayed? What are the system requirements for the Online Document Submission Service? Please note that verification codes can only be resent twice per transaction. If the internet connection is unintentionally terminated while upload is in progress, what should I do? We'll get in touch with you to understand more details about the transaction during business hours (09:00-22:30, daily). Yes. 5. Select 'Generate Security Code' at the bottom of the screen. Press and hold the green button for 2 seconds to turn on your Security Device. Can I use Samsung Pay if I have other HSBC Mobile Payments service (such as Apple Pay or Google Pay)? So when will my cards be enabled with these features? You'll need to use your old password to access previous eStatements. The Bank will also debit to the Hong Kong dollar sub-account a fee of 1% of the card transaction charged by the Bank. No interestwill be charged on yourCash Instalment Plan if you makefull repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. If you change your device to a new model, you will need to add your card(s) to Samsung Pay app again. Punjab National Bank. However, if you're unable to use Mobile Secure Key, you can still access our online banking via browser. If you purchase a Samsung Galaxy mobile device from other regions, you will not able to use Samsung Pay. You may arrange the payment via the following channels/ methods/ payment time. Please contact our call centre 24-hour online banking hotline or send us an email through the 'contact us' function in our website:www.hsbc.com.my/www.hsbcamanah.com.myimmediately for deactivation. The overpaid amount will be saved in your credit card account as a credit balance. Follow these instructions to set up your Security Device PIN for the first time: Transaction verification in online banking (updated as of October 2020): When you transfer money to third parties or pay bills online, you are required to enter a security code generated by your Security Device on the HSBC online banking transaction page. Criminals pretend to be people you trust like a company you'd pay bills to, HSBC or even the police. We don't always ask for this. Is the 6-digit verification code made of numbers or a combination of letters and numbers? Other transactions do not qualify and these transactions include the following: (i) any unposted, cancelled or refunded transaction; (iv) Octopus AAVS (Octopus Automatic Add-Value Service); (v) withdrawal amount under a cash instalment plan and/or a cash credit plan; (vii) purchase and/or reload of stored value cards or e-Wallets; (viii) transaction at non-financial institutions (including purchase of foreign currency, money orders and travellers cheques); (ix) transaction at financial institutions (including purchase of merchandise and services from banks); You should apply at least 3 working days before the payment due date of the relevant eligible transaction. 6. Can I submit the documentation later by using HSBC Online Document Submission Service after my Credit Card or Loan application submission? We recommend downloading the HSBC Malaysia Mobile Banking app and using the Mobile Secure Key instead. click here to close the unsupported browser notice, Contact us to deactivate Mobile Secure Key, Follow HSBC Malaysia on Facebook This link will open in a new window, Follow HSBC Malaysia on Youtube This link will open in a new window, Follow HSBC Malaysia on Instagram This link will open in a new window, Online exclusive up to RM500 eVoucher of your choice, Tips on Personal Financing Payment Strategy, Learning to set financial goals, budget and repay deb, 5 reasons digital security devices are the best option for online banking, Generate security code in Mobile Secure Key, Call us and let us know how we can help you, Book appointment & find details on your nearest branch or ATM, Find answers to your queries and contact us for further help, or learn more about HSBCs Whistleblowing Channel, Careers, media, investor and corporate information, Huawei and Honor smartphones which do not support Google Play Store, In your HSBC Malaysia Mobile Banking app, select 'generate security code' at the bottom, and then 'log on code', Verify your identity by using either your 6-digit PIN or biometric authentication, then a security code will be generated, Enter the 6-digit security code to log on to online banking, Log on to online banking using either a password or security code generated by Mobile Secure Key, On the pay and transfer option, select the account you want to transfer from and the payee type, After adding all of the required payment information, you'll be asked for a security code for additional security. You can always view and use the RewardCash earned with your primary cards (including your private label cards) and their additional cards issued by you. I've lost my physical Security Device. ^All charges are subject to revision without notice. The options available to you to confirm your purchases are: We'll send a one-time passcode (OTP) to your mobile phone for you to enter to verify and continue with your payment. How do I register or update my mobile number from overseas? 1. For more details please read our cookie policy. I have mistyped the application reference number, would that affect the application process? Please update your app to the latest version. 1. Security info is an alternate contact email address or phone number that you add to your account. Instead, you'll be redirected back to the merchant's website to restart the transaction. No. Find out more about how you can start using the Mobile Secure Key. HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. You'll need to generate a transaction verification code whenever you make a payment or transfer to another person or company. Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. The file size must not exceed 2 MB (a maximum of 10MB for 5 files). Answer a few quick questions about your device and documents to make sure the journey is right for you. Replacement credit cards with a new number will be issued within 5 working days and sent to your registered correspondence address. 4 letters: Institution Code or bank code: 2 letters: ISO 3166-1 country code: 2 letters or digits: location code: 3 letters or digits: branch code - optional: HBUK: GB: 4B: XXX: BIC codes ( also known as SWIFT codes ) are another identifier used in conjunction with the IBAN payments. Do I need to provide supporting documents to apply for the Cash Instalment Plan? The name of the certificate owner (The Hongkong and Shanghai Banking Corporation Limited) will be displayed either on the URL address bar or near the top of the browser. Also, you may refer to Visa/ MasterCard/ UnionPay webpage for an up-to-date list of contactless payment merchants. Do I need to connect to internet when I am using Apple Pay? U.S. persons should consult a tax adviser for more information. No we'll simply send a one-time passcode to you by text message or email if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. 1 Sham Mong Road, Kowloon, Hong Kong. Please restart the PIN setup process and choose another 6-digit PIN. Press the yellow button and enter the 6 digits shown on your Security Device to continue. I've forgotten my password and lost my physical Security Device? Can I still use all of them? If the payment order for your transfer (domestic or international remittance) includes an incorrect account number or recipient institution identifier, you could lose the transfer amount. After you tap the heart symbol at the corner of an offer shown on "Discover", the offer will be saved in "All Favourites". Amanah customers can find further details on the conditions and charges by referring to 'item 3' of our Amanah tariff and charges. Offers registered on other channels such as PIB and over the phone will not be shown. You can check all your transactions made via Apple Pay in HSBC Internet Banking, HSBC Mobile Banking App or the credit card statement. To use Apple Pay, you can directly add your credit card to your compatible Apple device: If you have registered your card in iTunes account, your device will prompt you to input the cards security code to add that card from iTunes account. Your Google Pay will be cancelled together with the plastic card. I lost my mobile device and I'm worried that other people could access my Mobile Secure Key. It's a system called 'behavioural biometrics' and it works because the way you type is unique to you. HSBC will continue to use your mobile phone number in line with its terms and conditions and any preferences you've registered with them. You can set up Find My Mobile service by going to Settings> Security> Find My Mobile> Remote Controls. If your card comes with contactless payment function, you only need to agree to the credit card terms and conditions and activate your card so as to use contactless payment function. By continuing to browse this site, you give consent for cookies to be used. (*Set by the Bank, Visa, MasterCard Worldwide, UnionPay or the merchant from time to time). You may be asked to enter your credit card information again and use another verification code to complete the transaction. International Wire Transfers can be cancelled for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. The first card you add to Wallet is your default card. We recommend you wait until the transaction is processed and posted before disputing. The net amount displayed in "Amount due" is only shown in the "Pay with RC" function. Confirm your PIN by re-entering it when prompted. Can I receive a verification code when I am overseas? How long does it take to process my lost/stolen credit card report and issue my replacement card? You will need to enter the OTP to verify and continue with your payment. Bank code A-Z 4 letters representing the bank. Are there different colours available? If your additional cardholder applies for the Apple Pay successfully, both you and your cardholder will receive an email confirmation on the service. Do not enter any personal or credit card information in any apps unless you're absolutely sure it's from a trusted source, as it could be a phishing attack. Instead, you'll be redirected back to the merchant's website.
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